Shipping policy
Shipping Policy
Last updated: [5/14/2024]
Thank you for shopping at Nujoom. We're excited to get your order to you as soon as possible.
Shipping Destinations
We currently ship to addresses within [Jordan/region/country]. We also offer international shipping to select countries. Please contact us for more information about international shipping options.
Shipping Times
Orders are typically processed and shipped within [number of business days, e.g., 1-2 business days] of receiving payment, unless otherwise noted on the product page. Delivery times vary depending on the shipping method selected and your location. Estimated delivery times are provided during checkout.
Shipping Costs
Shipping costs are calculated based on the weight of your order and the shipping destination. The cost of shipping will be calculated and displayed during the checkout process.
Shipping Methods
We offer several shipping methods to accommodate your needs:
- Standard Shipping: [Careem Box, e.g., delivers within 3-5 business days
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track your order using the tracking number provided in the email.
Shipping Restrictions
Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. If your order contains restricted items, we will notify you and provide alternative shipping options if available.
Customs and Import Taxes
International orders may be subject to customs duties, taxes, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; we have no control over these charges, nor can we predict what they may be.
Lost or Damaged Shipments
In the rare event that your order is lost or damaged in transit, please contact us immediately so that we can assist you in filing a claim with the shipping carrier and/or arrange for a replacement of the damaged items.
Contact Us
If you have any questions on how to return your item to us, contact us:
- By email: [qaraq.corp@gmail.com]
- By phone number: [00962790714215]